Question 1

What payment methods do you accept?

Accepted Answer

We accept:
Credit/debit card (instalments available)
All payments are processed securely.

Question 2

What is the delivery time?

Accepted Answer

Delivery typically takes between 7 to 9 working days, depending on your location.
We work with international suppliers to offer exclusive products at competitive prices.

Question 3

How can I track my order?

Accepted Answer

Once your order has been dispatched, you will receive a tracking number via email.
You can use it to follow your parcel every step of the way.

Question 4

When will my order be shipped?

Accepted Answer

Orders are processed within 2 to 5 working days after payment confirmation.

Question 5

Can I cancel or change my order?

Accepted Answer

Yes, you may request a cancellation or modification within 24 hours of placing your order.
After this period, your order may already be in processing.

Question 6

What is your returns and refunds policy?

Accepted Answer

You may request a return or refund within 7 days of receiving your order, in accordance with consumer protection laws.
Items must be unused and in their original packaging.

Question 7

What if my item arrives damaged or faulty?

Accepted Answer

If your item arrives damaged or faulty, please contact our support team.
We will resolve the issue promptly by offering:
A replacement, or
A full refund

Question 8

Is it safe to shop with Forge?

Accepted Answer

Yes! We use secure encryption technology to protect your personal and payment details.
Your information is 100% throughout the entire process.

Question 9

Where do your products come from?

Accepted Answer

Our products are shipped directly from carefully selected international suppliers.
This allows us to offer unique items at highly competitive prices.

Free Shipping UK

Heated Eye Massager

PLEASE UPGRADE THE APP TO REMOVE THE WATERMARK

Frequently asked questions

What payment methods do you accept?

What is the delivery time?

How can I track my order?

When will my order be shipped?

Can I cancel or change my order?

What is your returns and refunds policy?

What if my item arrives damaged or faulty?

Is it safe to shop with Forge?

Where do your products come from?

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